Automate Tenant Communications Without Losing the Personal Touch.
Letting agents spend 6–8 hours a week answering the same 12 tenant questions. When is my deposit being returned? Can I have a copy of my tenancy agreement? The boiler is making a noise — what do I do? These are not complex queries. They are FAQ responses that follow the same pattern every time. We set up AI-powered tenant communication that handles the repetitive 80% so your team can focus on the work that actually requires human judgement.
The problem
The real cost of doing this manually
The average letting agent receives 50–80 tenant enquiries per week. Of those, roughly 80% are variations of the same 12 questions: deposit queries, maintenance requests, document requests, move-in logistics, and payment confirmations. Your team answers each one individually, often copy-pasting from previous emails. That is 6–8 hours a week of work that follows a predictable pattern — the definition of automatable.
6–8 hrs/week
spent on this task
£15,600–£20,800
in lost productivity per year
How we fix it
Three steps to automation
Every solution starts with understanding your specific workflow — not a generic template.
We audit your last 50 tenant emails
We categorise every query into types: FAQ, maintenance, document request, status update, or escalation. This tells us exactly where automation has the biggest impact.
We build your AI response system
Common queries get instant, accurate responses in your agency's tone. Maintenance requests are triaged and routed. Only genuine edge cases reach your inbox.
We set up human handoff for complex cases
The AI handles volume. When something needs a human — a complaint, a legal question, a sensitive situation — it flags it and routes it to the right person with full context.
The difference
Before vs after automation
Before
- ✕6–8 hrs/week spent manually every week
- ✕Same repetitive workflow, every time
- ✕Things fall through the cracks when you are busy
- ✕£15,600–£20,800 in lost productivity per year
After
- ✓Runs automatically in the background
- ✓Nothing falls through the cracks
- ✓You are notified only when action is needed
- ✓6–8 hrs/week reclaimed for revenue-generating work
Tools we work with
Built around software you already use
The offer
5+ Hours Saved Per Week.
Or Your Money Back.
The AI Assessment is a 45-minute discovery call, a custom report built around your specific workflows, and a 30-minute review walkthrough. Delivered in 5 business days. If we can't find 5 hours of weekly savings, you get a full refund.
- ✓45-min discovery call
- ✓Custom 5–7 recommendation report
- ✓30-min review walkthrough
- ✓4-day quick wins plan
- ✓Money-back guarantee
Questions
Common Questions
Will tenants know they are talking to AI?+
The responses are written in your agency's tone and sent from your email address. Most tenants will not notice — and those who do tend to appreciate the faster response time.
What about GDPR and tenant data?+
We build the system to process queries without storing personal data beyond what your existing email and CRM already hold. Data handling follows the same rules as your current setup.
Can it handle maintenance requests?+
Yes. The system triages maintenance requests by urgency (emergency, urgent, routine), captures the relevant details (what, where, when it started), and routes them to your maintenance coordinator or contractor — before the tenant has to chase.
What if it gets something wrong?+
The system is trained on your actual policies and processes, so accuracy is high. For anything it is not confident about, it escalates to your team rather than guessing. You can review and correct any response, and the system learns from corrections.
Industries this applies to
Ready to Stop Doing This Manually?
The call is 45 minutes. Your report arrives in 5 business days. Most clients have their first automation live within a week of the review call.
Book Your AI Assessment — £4995+ hours/week guaranteed or full refund · Custom report in 5 days