A Custom AI Assistant Trained on Your Letting Agency
Most letting agents have tried ChatGPT. It gave a generic answer about tenancy agreements that was wrong for England and Wales. A custom AI assistant is different — it knows your agency's policies, your management agreements, your maintenance procedures, and your compliance requirements. It answers tenant queries, drafts landlord updates, and triages maintenance requests like a trained member of your team.
What you get
Deliverables for letting agents
Tenant FAQ assistant
Handles the 12 most common tenant queries — deposits, repairs, notice periods, utilities — using your agency's actual policies and procedures. Responds in your tone of voice.
Maintenance triage system
Categorises maintenance requests by urgency (emergency, urgent, routine), captures key details, and routes to the right contractor or team member automatically.
Landlord communication drafting
Generates monthly landlord updates, rental market summaries, and property performance reports from your management data — ready to review and send.
Compliance knowledge base
Trained on current ARLA guidelines, deposit protection rules, EPC requirements, and gas safety regulations so the assistant gives accurate, up-to-date answers.
How to start
Start with the AI Assessment.
We recommend what fits.
The AI Assessment maps every automation opportunity across your business — not just this service. If custom ai assistants is the right fit, we will recommend it with a clear scope and quote. If something simpler solves the problem, we will tell you that instead.
- ✓45-min discovery call
- ✓Custom recommendation report
- ✓30-min review walkthrough
- ✓Money-back guarantee
Questions
Common Questions
Will the AI know the specifics of our tenancy agreements?+
Yes. We train it on your actual documents — your AST template, your management agreement terms, your maintenance SLAs, and your fee schedule. It gives answers specific to your agency, not generic property law.
What happens when the AI gets something wrong?+
The system is designed to escalate rather than guess. If it is not confident in an answer, it routes the query to your team with full context. You can review and correct any response, and the system learns from corrections.
How long does it take to set up?+
Typically 3–4 weeks from kickoff to live. The first week is gathering your documents and policies. Weeks 2–3 are building and testing. Week 4 is refinement based on real queries.
Can tenants tell they are talking to AI?+
The responses are written in your agency's tone and sent from your email or chat system. Most tenants do not notice — and those who do tend to appreciate the faster response times.
Ready to Get Started?
The assessment maps every opportunity. We recommend the right service — whether that is custom ai assistants or something simpler.
Book Your AI Assessment — £4995+ hours/week guaranteed or full refund · Custom report in 5 days